Debt Management and Credit Counseling
A Garden State Consumer Credit CounselingSM organization
A Non-Profit Organization
Credit Counseling


COUNSELING SATISFACTION SURVEY

Thank you for contacting Novadebt to discuss your financial situation. We hope that you found the counseling session helpful. We feel that client feedback is an excellent tool to ensure our counselors provide quality counseling services. Please take a moment to complete this survey. We look forward to your response.

Required fields are marked with an asterisk *
Name:
Email Address: *
State: *
Intake #:
Novadebt Counselor's Name:
Do you feel your call was answered in a timely manner?
Yes
Needs Improvement
No
Not Applicable

Do you feel the counselor that answered your call was professional and courteous?
Yes
Needs Improvement
No
Not Applicable

Did your counselor take time to discuss your current situation with you?
Yes
Needs Improvement
No
Not Applicable

Were the questions the counselor asked about your financial situation relevant and thorough?
Yes
Needs Improvement
No
Not Applicable

Did your counselor provide you with valuable budgeting information?
Yes
Needs Improvement
No
Do you have a better understanding of your financial situation based on the information provided during the counseling session?
Yes
Needs Improvement
No
Not Applicable

Did the counselor answer all of your questions and make you feel comfortable?
Yes
Needs Improvement
No
Not Applicable

Did your counselor provide you with a client action plan that outlines steps to help you resolve your financial situation?
Yes
Needs Improvement
No
Not Applicable

Was the education material provided to you pertinent and helpful?
Yes
Needs Improvement
No
Not Applicable

How would you rate your overall experience with Novadebt?
Good
Fair
Poor
Not Applicable

Would you recommend our services?
Yes
Maybe
No
Not Applicable

Are you confident with the counseling provided by Novadebt?
Yes
Needs Improvement
No
Not Applicable

Overall Satisfaction
Excellent
Satisfactory
Poor
Not Applicable

Were you treated with dignity and respect when you contacted Novadebt?
Yes
Needs Improvement
No
Not Applicable

Comments:


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Page last updated on 03/10/2010