Employment Opportunities at Novadebt

A Garden State Consumer Credit Counseling^SM organization
A Non-Profit Organization

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EMPLOYMENT OPPORTUNITIES

Company Overview

Novadebt, A Garden State Consumer Credit CounselingSM organization, is a non-profit, financial management, social service agency. It is our mission to provide financial education to the public including free housing and credit counseling services to families and individuals in need. Novadebt provides exceptional counseling services that are available to the public regardless of income, financial situation, type of credit card debt or amount of indebtedness.

Founded in Freehold, New Jersey in 1991, Novadebt provides a wide range of services including: Free counseling to consumers in need; Education programs through workshops, courses and written material; Debt Management Plan to provide debt relief for applicable consumers; and Housing counseling services in the areas of prepurchase, default and reverse mortgage. We are also a founding member of the Association of Independent Consumer Credit Counseling Agencies (AICCCA).

Our agency is an advocate of financial education for the community at large and our focus is to provide these services in order to meet the needs of consumers. Our goal is to help the community and our clients achieve and maintain financial stability.

Credit Counselor Job Description

Here at Novadebt, it is more than a job, it is an opportunity for you to bring your heart while helping to change people’s financial way of living. The Credit Counselor is responsible for establishing relationships with clients via the phone and at times in person. Through analyzing the client’s situation, you will be able to determine and provide the client with extensive and appropriate solutions through use of education, resources, referrals for assistance from additional organizations and discuss the financial options that will help resolve their problem. Each person who contacts us has a unique situation, which is why it is imperative that a personally designed plan of action is provided for them. It is the Credit Counselor who helps motivate each client to move in the direction of making better financial decisions.

The starting salary is $32,000 with numerous opportunities to advance. It is a comfortable business casual work environment and Novadebt offers generous paid time off and paid holidays, as well as a terrific benefits package, including 401(k) plan. Full time shifts are available and there is a differential for bilingual counselors.

Job Requirements

Must possess strong communication skills (i.e. writing, speaking effectively oneon- one with callers as well as other employees).
Excellent time management and organizational skills are required.
Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
Must have the ability to listen.
Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone.
Must have the ability to show compassion while maintaining a distinct level of direction.
Positive attitude with the desire to grow within the organization.
Must become a Certified Credit Counselor within six months (study materials are provided).
A background in finance, mortgages, real estate or case management is preferred.

Housing Counselor Job Description

Here at Novadebt, it is more than a job, it is an opportunity for you to bring your heart while helping to change people’s financial way of living. The Housing Counselor is responsible for establishing relationships with clients via the phone and at times in person. Through analyzing the client’s situation, you will be able to determine and provide the client with extensive and appropriate solutions through use of education, resources, and referrals for assistance from additional organizations, and to discuss the financial options that will help resolve their problem. Each person who contacts us has a unique situation, which is why it is imperative that a personally designed plan of action is provided for them. It is the Housing Counselor who helps motivate each client to move in the direction of making better financial decisions. The Housing Counselor also assists clients by facilitating the communication between the client and the mortgage servicer.

The starting salary is $34,000 with numerous opportunities to advance. It is a comfortable business casual work environment and Novadebt offers generous paid time off and paid holidays, as well as a terrific benefits package, including 401(k) plan. Full time shifts are available and there is a differential for bilingual counselors.

Job Requirements

Must possess strong communication skills.
Excellent time management and organizational skills.
Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
Ability to communicate effectively and professionally with mortgage servicers.
Must have the ability to listen.
Must be computer literate, have the ability to type at least 40 words per minute and be able to spend your day on the phone.
Must have the ability to show compassion while maintaining a distinct level of direction.
Positive attitude with the desire to grow within the organization.
Must become a Certified Residential Housing Counselor within six months (study materials are provided).
Must be available to attend training, as provided, on programs and services.
A background in finance, mortgage, real estate or case management is required.

Note: At the time that you submit an application and resume for employment there may not be an immediate available position, however, please be sure that we will keep your application and resume active on file and that you will be considered for future available openings.

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Page last updated on 09/08/2010