English/Spanish Speaking Credit Counselor - San Diego, CA
1455 Frazee Road Suite 550
San Diego, CA 92108
Look no further
.here is a wonderful opportunity to join our caring company!
Novadebt, A Garden State Consumer Credit CounselingSM organization, is a non-profit, financial management, social service agency. It is our mission to provide financial education to the public including free housing and credit counseling services to families and individuals in need. Novadebt provides exceptional counseling services that are available to the public regardless of income, financial situation, type of credit card debt or amount of indebtedness.
Founded in Freehold, New Jersey in 1991, Novadebt provides a wide range of services including: Free counseling to consumers in need; Education programs through workshops, courses and written material; Debt Management Plan to provide debt relief for applicable consumers; and Housing counseling services in the areas of pre-purchase, default and reverse mortgage. We are also a founding member of the Association of Independent Consumer Credit Counseling Agencies (AICCCA).
Our agency is an advocate of financial education for the community at large and our focus is to provide these services in order to meet the needs of consumers. Our goal is to help the community and our clients achieve and maintain financial stability.
English/Spanish Speaking Credit Counselor
Here at Novadebt, it is more than a job, it is an opportunity for you to bring your heart while helping to change peoples financial way of living. The Credit Counselor is responsible for establishing relationships with clients via the phone and at times in person. Through analyzing the clients situation, you will be able to determine and provide the client with extensive and appropriate solutions through use of education, resources, referrals for assistance from additional organizations and discuss the financial options that will help resolve their problem. Each person who contacts us has a unique situation, which is why it is imperative that a personally designed plan of action is provided for them. It is the Credit Counselor who helps motivate each client to move in the direction of making better financial decisions.
The starting salary is $35,880 with numerous opportunities to advance. It is a comfortable business casual work environment and Novadebt offers generous paid time off and paid holidays, as well as a terrific benefits package, including 401(k) plan. Full time shifts are available and there is a generous differential for bilingual candidates.
There is also an additional $2.50 paid for every hour worked, due to a satellite differential.
The available shifts are:
8:30am to 5:00pm Tuesday through Saturday PST
9:30am to 6:00pm Monday - Friday PST
11:00am to 7:30pm PST Monday - Friday PST
Training is 9-5 M-F for the first two weeks, in our San Diego, CA office
Must be fluent in speaking, reading, and writing in Spanish.
Must possess strong communication skills (i.e. writing, speaking effectively one-on-one with callers as well as other employees)
Excellent time management and organizational skills are required.
Ability to communicate effectively and professionally over the phone in a high volume in-bound call center environment.
Must have the ability to listen.
Must be computer literate, have the ability to type at least 25 words per minute and be able to spend your day on the phone.
Must have the ability to show compassion while maintaining a distinct level of direction.
Positive attitude with the desire to grow within the organization.
Must become a Certified Credit Counselor within six months (study materials are provided).
A background in real estate, mortgage, counseling (social service) and/or banking is preferred.
Please visit us at www.novadebt.org
Click Here to apply.